If you are dialing in from a hotel or office, you will often have to put a prefix in front of the phone number such as 8 or 9. Please check to see that you are dialing the number correctly.

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• Try an alternate number within the region you are traveling. If you can connect to another number it may indicate the initial access number is temporarily unavailable.
• Make sure you dial the required prefixes and local dial code for the region. Many hotels require you to dial a number to get an outside line. Also, pick up the phone and dial the number yourself - you may hear a message explaining the problem - e.g., the hotel PBX system is overloaded.
• If you are unable to connect to other access numbers, this may indicate that your modem is not connected to the phone line, that you have a modem compatibility problem, or there is problem with the authentication server or at your ISP or company. Consult your helpdesk or your modem manufacture

• Make sure there is a phone line, the phone line is good, and the phone line is connected to the computer and the phone jack.
• Check to see if your modem is turned on and connected to your computer and the phone system.
• Make sure the modem volume is not turned off or disabled.
• If the system is digital (versus analog), you need a special adapter to connect. You could also request access to a fax line as it must be analog to function.
• Sometimes dial tones from different parts of the world are interpreted differently by your modem (e.g., your modem “thinks” the phone is busy, when in reality it is a pulsing dial tone. Try setting your Windows software to not detect a dial tone when dialing: Start - Settings - Control Panel - Modems. On the Modems Properties window, highlight your modem and click Properties. Click the Connection tab and uncheck “wait for dial tone before dialing.” Click OK.
• You may have selected the wrong modem. Check your dialer properties to see that you have the correct modem selected.
• You may not have a modem in the computer; if that is the case you need to install one.

Try the call again. If you have successfully connected to the service from this computer before and you are using the same modem at the same location, the telephone line might be busy. Try again later.

• The phone line might already be in use; free up the phone line.
• The modem volume may be set too loud; turn down the volume or read your machine manual for instructions.
• The modem may not be negotiating properly; manually set the modem (contact your helpdesk for support).

• Try the call again. In the logon dialog box, click Connect to try logging on to the service with the current phone number.
• If necessary, click Connect again a few times.
• Check your cables.

• Be sure you have typed in the username you were given for use with TAS2.2
• Be sure the Caps Lock key isn't activated on your keyboard, as passwords are case sensitive and are lower case.
• Retype your password and try logging on again; you may have mistyped your password.
• If you are certain the user name and passwords you have typed are correct, it is possible that your modem and the modem at the ISP are not negotiating well enough to pass your password data back to the server for authentication. You may need to manually control the speed at which your modem connects. For instructions on how to do this, see the section at the bottom of this page: Force Your Modem to Connect at a Lower Speed.

This is because you didn't log onto Windows when you first booted up your computer. Selecting "Cancel" at the logon screen means all work performed after that point has no reference to a Windows profile where TAS2.2 could save your user name and password. In order for TAS2.2 to remember your password, you need to log into Windows when you first turn on your computer.

• It is possible that the authentication server may be down or offline; check with your helpdesk.
• You may have a dial script problem or the scripting tool may be missing; reinstall the scripting tool. Find and run iswscpt.exe, or reinstall the iPass client software.
• There could be an software error. Make sure you're using the most current dialer software.

It is possible that the location from where you are dialing requires a prefix (such as 9 or 8) to be dialed before the phone number. Many offices and hotels have this requirement. In your location, you may need to enable 10-digit dialing.

This message will most likely occur if your computer has Windows NT. If you get this error message immediately after your modem and the modem at the other end try "handshaking" but cannot connect, it means you are running Windows NT without Service Pack 3 or higher. You need to either install or reinstall Service Pack 3 or higher.

1. You incorrectly typed the name of the server (for example NOCGIARX3 instead of NOCCGIARX3)

• Verify that you have not made a mistake in typing the name of the server.
  

2. The server is not listed in the LMHOSTS file

• From the Start button, select Programs, then select Command Prompt (or MSDOS Command Prompt).
• Type PING Server name (replace Server name with the name of your server, for example: PING NOCCGIARX3)
• If you get a message, "Bad IP Address Server name", you need to add the appropriate line to the LMHOSTS file.

3. The server is down, or part of the network is down and is preventing your computer from connecting to the server

• From the Start button, select Programs, then select Command Prompt (or MSDOS Command Prompt).
• Type PING Server name (replace Server name with the name of your server, for example PING NOCCGIARX3)
• If you see "Request timed out", then the server is temporarily unavailable.
• If you see, "Reply from 198.93.224.36: bytes=32 time=1200ms TTL=128", look closely at the time= number. If that number is greater than 1200ms, it means that it takes a long time for information to travel from your computer to the server, and your computer might be assuming that the server is not available. You can try connecting later when the network is less congested, or switch to the Outlook Express email program, which is more tolerant of slow network connections.

• In some instances, you may not find a particular city listed in the TAS Phone Book, but there might be numbers local or close to where you are. Check if there are other cities within the same area code. These might be local numbers.
• If you are in the United States, you can use the 800 number or an access number to the nearest city.
• If you are outside of the United States, check in-country rates with the local operator. In many countries, it is very inexpensive to dial long-distance within the country.

This is most often a result of a “noisy” line. This happens most frequently in countries with poor telecommunications systems or when the line you are trying to connect to has audible interference. Try redialing in through the access number.

To lower the connect speed, you must find the command for the specific modem you are using - usually listed in the modem manual.

• For example, a Xircom "CreditCard Ethernet 10/100+Modem56" card uses the command "S37=17" to set speed maximum to 28.8.
• Read through your modem documentation to find the command that will force your modem to connect at a maximum speed of 28.8. Write it below. You may also want to fill in the codes that will force your modem to connect at 14.4 and 9600bps.
• 28.8 Kbps (for example S37=17)____________
• 14.4 Kbps (for example S37=11)____________
• 9600 bps (for example S37=9)_____________
• From the Start button, select Settings, and then select Control Panel.
• Double-click the Modems control panel.
• Select your modem from the list of modems attached to the computer, and click the Properties button.
• Select the Connection tab.
• Click the Advanced button.
• In the Extra Settings field, type the command that you wrote above.
• Click OK to close the Advanced Connection Settings dialog box.
• Click OK to close the Modem Properties dialog box.
• Click Close to close the Modems Properties control pan.

• A noisy telephone line often causes slow transmission speed; this is often the case when you are connecting from a hotel. This can cause modems to connect at a slower baud rate because the modem has to correct for data errors.
• Proxy servers are used by many ISPs and companies to speed up web access (they operate like a huge memory of web pages) so popular sites are served from a local source instead of using overseas bandwidth. If applicable, you should disable this feature until you are accessing your account again from home.

In very extreme cases, your system can crash. This is usually your OS. Reboot or get maintenance for OS. Reinstall OS as last possible resort.

• Check that the computer is plugged into an electrical outlet and the monitor is turned on.
• The monitor may be in “sleep” mode; wake it up by moving the mouse or pressing the Enter key.

The standard phone plug in the US is called an RJ-11 phone plug.  Although this is used in other parts of the world, most countries use a proprietary plug.  There are over 30 different types of plugs; see Things You Should Know Before You Go...for more information.