Do you know your TAS logon name and password?
If you haven't traveled in a while, its easy to forget your TAS logon name and password. You will need this in order to use the TAS dialer to connect to the Internet. If you are checking email messages on a server at your office, you will have a different mailbox logon and password from your TAS ones.

Is TAS Installed on your Travel Computer?
If you are borrowing a computer that you normally aren't familiar with, or have updated some programs on it since your last trip, ensure that the computer has a TAS dialer installed on it.

Is an email program installed on your Travel Computer?
If you are borrowing a computer or haven't used your travel computer in a while, it is wise to ensure an email program (such as Outlook or Outlook Express) is installed and already configured to access your mailbox. The only way to know that it is properly configured is to test it out before your trip. You can do this by using it once to access your mailbox before leaving to begin your trip.

Is your modem functioning?
The only way to be sure your modem is working properly is to test it out before departing on the trip!

What are the city codes of the cities that you are visiting?
The TAS dialer needs some small configuration changes when you move from city to city or country to country. This information is configured in the Dialing Rules window. In this window you are asked to indicate the country you happen to be in and the city area code from which you are dialing. Later, when you select a number from the dialer's phonebook the dialer will compare the number you're dialing, to the country and city it thinks you are in. If there is a match, the dialer knows not to dial the country and city codes before dialing the access number. If there is no match, the dialer will assume you are making an international or long distance call, and will dial the country and/or city code before the phone number.

Is a prefix needed to make an outside call from your temporary office or hotel?
If you are dialing from a hotel or office, you will often have to put a prefix in front of the phone number, such as 8 or 9.

Who to call for help?
Be sure to bring along phone number and email address contact information, so you can readily ask for help if the need arises.

General Tips
Try an alternative access point If you have already been successfully using the TAS dialer, and you are suddenly having trouble connecting through a particular access point, check to see if there is an alternative number to use. TAS offers several dialup access numbers in major business centers in case one service provider suffers a temporary service outage.

Interpreting Error Messages

"There was a busy signal or no answer"
Try the call again. If you have successfully connected to the service from this computer before and you are using the same modem at the same location, the telephone line might be busy. Try again later.

"TAS2 could not establish a connection"
Try the call again. In the logon dialog box, click Connect to try logging on to the service with the current phone number. If necessary, click Connect again a few times. Check your cables.

"The modem could not detect a dial tone"
Make sure the Wall or Line end of your modem cable is connected to a telephone service jack in the wall and that the modem cable is connected both to your modem and to your computer. If you are using an external modem, make sure that it is turned on. Make sure all cables are securely connected. Verify that your telephone cable is working by trying it with your telephone or replacing it with a cable that you know works. After checking all the connections, try the call again.

"Either your user name or password are incorrect"
- Be sure you have typed in the username you were given for use with TAS2.2
- Be sure the Caps Lock key isn't activated on your keyboard, as passwords are case sensitive and are lower case.
- Retype your password and try logging on again; you may have mistyped your password.

If you are certain the user name and passwords you have typed are correct, it is possible that your modem and the modem at the ISP are not negotiating well enough to pass your password data back to the server for authentication. You may need to manually control the speed at which your modem connects. For instructions on how to do this, see the section at the bottom of this page: Force Your Modem to Connect at a Lower Speed

"The modem is not configured correctly"
1. Try to uninstall and reinstall your modem
2. Open Modems control panel.
3. Select the modem you are trying to use to log on to the service, and
then click Remove.
4. Click Add, and then reinstall the modem.
5. Try logging on to the service again.

Other Troubleshooting Tips

I checked the "Save password" box, but the next time I open TAS2.2, my password wasn't saved.
This is because you didn't log onto Windows when you first booted up your computer. Selecting "Cancel" at the logon screen means all work performed after that point has no reference to a Windows profile where TAS2.2 could save your user name and password. In order for TAS2.2 to remember your password, you need to log into Windows when you first turn on your computer.

I hear a message from the operator.
It is possible that the location from where you are dialing requires a prefix (such as 9 or 8) to be dialed before the phone number. Many offices and hotels have this requirement.

1. In the logon dialog box, click Properties.
2. In the Properties dialog box, click Dialing Rules.
3. In The area code is, enter 123 so that TAS2.2 will treat this as a long-distance number. This is necessary to correctly dial long-distance numbers that have the same area code as the number from which you are dialing.
4. Click OK, and then click Connect.

I hear a ring, but either there is no answer or a person answers.
It is possible that the location from where you are dialing requires a prefix (such as 9 or 8) to be dialed before the phone number. Many offices and hotels have this requirement. In your location, you may need to enable 10-digit dialing.

How to force the modem to connect at a lower speed
For all modems we recommend setting a maximum connect speed of 28.8 for travelers in developing countries. To lower the connect speed, you must find the command for the specific modem you are using - usually listed in the modem manual. For example, a Xircom "CreditCard Ethernet 10/100+Modem56" card uses the command "S37=17" to set speed maximum to 28.8.

1. Read through your modem documentation to find the command that will force your modem to connect at a maximum speed of 28.8. Write it below.You may also want to fill in the codes that will force your modem to connect at 14.4 and 9600bps.

28.8 Kbps (for example S37=17) _____________________________
14.4 Kbps (for example S37=11) ______________________________
9600 bps (for example S37=9) ______________________________

2. From the Start button, select Settings, and then select Control Panel. 3. Double-click the Modems control panel.
4. Select your modem from the list of modems attached to the computer, and click the Properties button.
5. Select the Connection tab.
6. Click the Advanced button.
7. In the Extra Settings field, type the command that you wrote in Step 1 above.
8. Click OK to close the Advanced Connection Settings dialog box.
9. Click OK to close the Modem Properties dialog box.
10. Click Close to close the Mode.