Every year, Microsoft Build offers a glimpse into where the company believes technology is heading. Last week’s Build 2026 made one thing abundantly clear: Microsoft is no longer focused on AI as a helpful assistant sitting beside your applications. Instead, it is...
I’m in my 70’s, and I’ve spent decades with a very busy mind. But lately I’ve found myself having some of the deepest, most honest conversations of my life — with code. We have been having the wrong conversation about artificial intelligence. While the world obsesses...
For many organizations, the office phone system falls into the same category as the copier: nobody gets excited about it, but everyone notices when it breaks. The challenge is that many organizations are still using phone systems designed for a different era. They...
“We shape our tools, and thereafter our tools shape us.” — Marshall McLuhan Somewhere between drafting a proposal and answering a client email last Tuesday, I noticed something. I hadn’t consciously decided to open the AI chat window. It was just — open. The way a...
